As a company grows, it's nearly impossible to control the quality of the people. If we plan to build a company, we have to plan on constant training. Otherwise, we'll follow Chipotle and General Motors into national scandal.
Harvard Business Review: How one fast food chain keeps its turnover rates absurdly low, 2016-Jan-26 by Bill Taylor
“People go out of calibration just like machines go out of calibration,” CEO Crosby explains. “So we are always training, always teaching, always coaching. If you want people to succeed, you have to be willing to teach them.”