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Words customers want to hear... from Groove

One of the best ways to build customer loyalty is to recover excellently from our mistakes. Groove provides customer service software, and they've compiled a wonderful list of words that customers want to hear. I think these are phrases customers always want to hear, but they are most important when things are not going as the customer hoped. 

Groove: Word Choice Matters, 2014-Oct-21 by Len Markidan

  1. I don't know, but I'll find out for you. 
  2. I'd be frustrated, too. 
  3. I'd be happy to help you with this. 
  4. I'll send you an update by [day or time].
  5. I really appreciate you letting us know. 
  6. Is there anything else I can help you with?

I recommend clicking through to read the whole article, as well as the comments, which expand these ideas and especially recommend saying these words with sincerity, or not at all. 

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