The Glance for August 20, 2010: Calvin Coolidge puts it together on perseverance.
We have to find a new way to grow our businesses. Consider Trader Joe's

The Glance for August 25, 2010: Kegan and Lahey on how to redeem a complaint

Kegan and Lahey, How the Way We Talk can Change the Way We Work, 2002

We believe the language of complaint can be revisited for the purpose of being redeemed--that it contains a transformative element or seed. The route to that seed is found in this idea: we would not complain about anything if we did not care about someting. Beneath the surface torrent of our complaining lies a hidden river of our caring, that which we most prize or to which we are most committed.

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