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How to Get Serious about Customers

070908zJiffy Lube is the first Houston company I've seen get serious about managing customer experience. Here's their pledge. They've also hired Craig Linington, who has 11 years experience in managing customer experience for McDonalds. PRNewswire: Jiffy Lube International Adds Seasoned Operations and Customer Experience Executives to Senior Management Team, 2007-Sep-5: [Craig] Linington is developing the strategic framework, standards and processes to optimize and sustain the desired customer experience across all 2,200+ Jiffy Lube service centers.

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