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Zadok Jewelers upgrades technology for better customer experience

Independent retailers like Zadok are finding it easier to provide the same level of CRM and customer service as the big chains. 

Press Release

Mi9 Retail, a leading provider of omni-channel retail software, is pleased to announce that Zadok Jewelers has selected the Mi9 Retail end-to-end jewelry suite to modernize and enhance its operations. This fully integrated, cloud-based solution includes Mi9 Mosaic POS, Clienteling, CRM, Mobile Inventory Management, Order Management, and Repairs. It also includes Mi9 Intelligence, the advanced analytics and business intelligence solution built on the Mi9 retail data warehouse.

Zadok Jewelers has been celebrated as Houston’s premier luxury jeweler for over 40 years. As a sixth and seventh generation family-run business, Zadok Jewelers is one of the last independent jewelry stores in the nation. Their Houston showroom is among the largest in the country, and their loyal customers span the globe.

Zadok decided to migrate their existing system to the newest Mi9 Retail platform to take advantage of its mobile POS, CRM, and modern clienteling technology to foster increased sales and an even greater customer experience. The addition of role-specific dashboards and the advanced analytics in Mi9 Intelligence will enable the company to be even more agile and responsive to market and customer needs. This BI platform gives Zadok Jewelers access to data-driven insights that are typically only available to the largest retailers...

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