Innovation and best practice are the yin and yang of management. Too much of one and you die, too much of the other and you disappear. Loyal behavior is actually the key. If you are committed to your customers' best interest, understand your strengths and values, then you can be wild and crazy without losing your toe-hold on reality.
Marketing Magazine (UK): Marketing Needs to Become More Unprofessional, 2016-Feb-27 by Craig Mawdsley
Professionalism is about reducing variation. It is about creating a predictable and correct way of doing a given thing that can be repeated by anyone who has that professional qualification. It is there to remove the individual from the process, because as long as the person providing the service has a professional qualification, then it doesn’t really matter who they are.
For the creative industries, this is a very, very bad idea.