Turning my Kindle off, and watching Amazon follow Walmart into the pits
CRM is a mature management practice, like financial accounting

The essence of a fine relationship

Quinn Norton has written an amazing article about navigating social relationships for people who lack social awareness or empathy. For those of us who have been more successful in our relationships, it opens an amazing view into what we could be missing... how the world might look if we were blind to expressions and social norms. 

Even more importantly, she makes explicit what many of us take for granted. If you believe, as I do, that good relationships are the rock-solid foundation of a sustainable business, then we will find it's good to review the basics every now and then. Maybe even spot the areas where we've been sloppy and could fine-tune our behavior. Please read the whole thing.  Tq-120806-mg

Medium's The Message: How to be Polite... for Geeks, 2014-Aug-25 by Quinn Norton

Whether a relationship lasts as long as an elevator conversation or a 46-year-long marriage, it has no winners or losers, only participants. Trying to get an upper hand destroys the essence of any relationship, which is communication. It dehumanizes the other person, and becomes a grab for resources. Many people enter into conversations to get what they want, which is fine, but in contemporary life that’s usually achieved by cooperation rather than competition. Being polite, being flexible and willing to change your tone or even your mind creates the possibility of change and cooperation over time. We’ve all been somebody we’d rather not have been, and we’re all hoping to look back from the future and think we’ve learned a lot since what we think right now. We should give that to each other, over time, space, and even Twitter.

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