Having been involved in a couple of knowledge-management projects, I can assure that the discipline never worked as envisioned. For social computing to serve the community with knowledge, it will have to become a little more disciplined.
Forrester Research: Social Computing Upends Past Knowledge Management Archetypes, 2007-Mar-8, by Matthew Brown
When knowledge management (KM) practices, tools, and architectures burst onto the scene in the mid-1990s, they looked a lot like the old economy businesses that built them, hierarchical and workflow-driven. Now, Social Computing tools are flattening those architectures and extending the reach of KM well beyond the walls of the conventional enterprise to touch customers and business partners. Information and KM professionals are becoming knowledge facilitators, and they must get smart fast to capitalize on this trend. Although disruptive, Social Computing will transform KM, shifting the emphasis from repositories, which are hard to build and maintain, to more intuitive, tacit knowledge sharing. Social Computing is becoming the new KM, moving it from an often too academic exercise into the real world of people sharing knowledge and expertise with each other naturally, without even thinking about it.
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